We’re a small team sending supplements right across Australia and New Zealand, and once a bottle has left us we can’t know how it’s been stored. A parcel that’s spent an afternoon in the sun isn’t something we’d want to pass on to the next person. That’s why we don’t take products back once they’ve been delivered.
If you’ve changed your mind
We can’t offer a refund or exchange if you’ve changed your mind, or if you ordered the wrong product. Not sure which one is right for you? Email us before you order — we’d far rather help you choose than have you sitting with something that doesn’t suit you.
If something’s wrong with your order
That’s a different story. Get in touch within 30 days of delivery if your order arrives:
- damaged or leaking
- past its use-by date
- not what you ordered
- not as described
Email [email protected] with your order number and a photo. If the mistake is on our side, we’ll put it right — and if anything needs to come back to us, we’ll cover the postage.
Your rights
Nothing here takes away the guarantees you have under Australian Consumer Law.